![]() Therefore, it is all about being thorough, when you create your choice of answers - what kind of input would the recipient think to ask in different situations? If the voice bot is handled well, it can detect the different outcomes. It feels more like a cross-questioning than an actual conversation. It is a good technique, but it is extremely humdrum and tiring to be the recipient. There are many places where you will read that voice bots have to end their answers with a question. In writing, we often have buttons that help the recipient along the way, but in a voice bot, it must be clear without any visual help. ![]() This means that the voice bot must take some of the responsibility so the recipient knows what the next turn should be about. Just like we need two people to create a good conversation at a dinner party, I use to say that we also have a common responsibility for the conversation to move forward when we talk with bots. This is why we, at KPMG, have initiated a collaboration with the business Ministry of Music that works with performance training and voices – to ensure that the digital voices we create, get the expression and look that we want, regardless of if it is to sound friendly, trustworthy or funny - or anything else you need for your brand to signal. Those of us who do not normally work with voices as a subject area may find it difficult to assess the things that need to be adjusted so a digital voice, objectively, will signal what it needs. In this way, you get your voice to sound efficient, serious, patient, and willing to help. With SSML you can adjust the pace of the voice, pitch, pronunciation, and so forth. SSML is used to adjust and customise the voice (like HTML, just for voices). It is therefore critical that you remove superfluous words and instead move the bot's personality to the voice and the choice of voice. Personality is difficult to get settled in the voice bot's vocabulary - it becomes too long and feels ineffective for the user. If you have called customer service just once, then I think you will agree with me on the fact that how an employee talks to you is very relevant - just like with voice bots. Just like it does not matter how the employees who work in customer service talk. Occasionally, I meet businesses that believe it is significant the way a voice bot talks. So, here comes the seven most important rules of thumb if you want to get started with voice technology. We must therefore secure that the users listen, understand, and remembers what the voice bots are saying. If the information is lost, the voice bot does not live up to its purpose to help quickly 27/4. What I mean by "half-dead" is the fact that the voice bot users have difficulty listening to - for example because of too long monologues or monotonous listings - the consequence is that all information is lost. Because it is obvious and technically "easy", you can easily overlook the things that should be changed, if you do not want to go from a cool chatbot to a half-dead voice bot. So, as the voice technology is ready in Danish, it is a very good idea to make a "voiceification" of your chatbot. In Denmark, a large part of businesses gradually has chatbots. We have looked enviously at the English-speaking businesses that have many good platforms to choose between and therefore have plunged quicker into cool voice solutions. ![]() Voice technology in Danish has taken some years.
0 Comments
Leave a Reply. |